2009-10-29T09:08:52-07:00 call-tracker communication contact_info contact_information phone phone_number service voice-mail voicemail 80938 288 73246 false true false true 146080 13 1 2009-11-10T14:53:39-08:00 Jenn 2527557 2009-11-10T14:53:41-08:00 <h2>What is Call Tracker and what does it do for my business?</h2> <p>Call Tracker is a free call-forwarding and online voicemail service for all TeachStreet teachers and schools. The service provides each TeachStreet profile with a business phone number and unique extension to enable improved call-management and student inquiry tracking.</p> <p><strong>Call Tracker Benefits:</strong></p> <ul> <li>Privacy. Prospective students will be able to call you directly without requiring you to publish your personal phone number online.</li> <li>Consolidated contact management. Manage student emails and phone calls in one place: Your TeachStreet Message Center. As your presence on TeachStreet grows through new class listings, articles, forum posts, and student reviews, you can track how your student inquiry rates and business-generation trends evolve</li> <li>Know who's calling. When a student calls you, your Caller ID will display the TeachStreet phone number (1-206-455-6265), allowing you to recognize the call as a business-related student phone calls.</li> <li>Go Local or Get an 800# - for Free. Although calls are sent to you directly, with Call Tracker you can choose to display a local number or 800#.</li> </ul> <h2>How does Call Tracker work?</h2> <p>Call Tracker works by using technology, provided by Twilio, to transfer incoming calls directly to your Current Phone Number. You'll have the option to accept or decline the phone call. If you aren't available, or decline the call, the caller can leave you a voicemail message. These messages are sent to you via e-mail and are also stored in Message Center.</p> <p>Using Call Tracker is easy - and we've made it even easier by automatically assigning a Call Tracker telephone number and unique extension to all Teachers and Schools.</p> <p><strong>The key features of call tracker are:</strong></p> <ol> <li>Call-Forwarding: When a prospective student dials your number, the number will be forwarded to any phone number you designate. You will be able to recognize business calls on any Caller ID, as the number will appear to be from the TeachStreet number.</li> <li>Voicemail Retrieval: Teachers and schools are also given their own voicemail box. Voicemails received from students will be sent to your email address (as a link to a sound file containing the voice message) and to your TeachStreet Message Center.</li> <li>Student Trend Tracking: Your TeachStreet Message Center stores all inquiries you receive through TeachStreet, whether through email or phone. As your presence on TeachStreet grows through your new class listings, reviews, articles, and forum posts, you track the increase in the number of student-communications you receive.</li> </ol> <p>You can access all of your Call Tracker options under "My Settings", on the "Phone Settings" tab.</p> <h2>How can I track inquiries to my listings and sessions separately from those to my TeachStreet profile?</h2> <p>Each teacher and school profile will have its own permanent extension number. Class listings and sessions, however, are each assigned their own unique extension number so that you can track inquiries and student-interest trends separately.</p> <h2>What if I haven't provided my phone number to TeachStreet?</h2> <p>Don't worry! Call Tracker works even if you haven't yet provided your current phone number. We set it up so that all TeachStreet Teachers and Schools have been matched with Call Tracker phone numbers automatically. These numbers are displayed on your profile and class listings and have voicemail services active.</p> <h2>How do I set-up Call Tracker so I can directly connect with students?</h2> <p>Awesome, we're excited to have you properly set-up with Call Tracker. Here are your options and next steps:</p> <ol> <li>Call Tracker Call Forwarding and Voicemail: Under "My Settings" go to the "Phone Settings" tab and post any phone number you would like your student calls forwarded to (e.g. your mobile orhome phone) under "My Current Phone Number". This enables call-forwarding services. You were already automatically set up for Call Tracker voicemail services.</li> <li>Use Call Tracker Voicemail Only: Do nothing (keep your phone number blank). When students call your Call Tracker number and extension (which has already been assigned to you), they will be instructed to leave a message for you. The message will be sent to your email inbox and to your TeachStreet Message Center.</li> <li>Opt Out of Call Tracker: If you don't want to list a phone number and wish to remove all Call Tracker services, leave "My Current Phone Number" blank, and then select "Publish My Current Phone Number".</li> </ol> <p>&nbsp;<img src="/attachments/token/f2xi2zcf83bdjnl/?name=call_tracker_final.jpg" border="0" alt="call_tracker_final.jpg" /></p> <p>&nbsp;</p> <h2>What if my current phone number requires a student to dial an extension number?</h2> <p>Call Tracker cannot forward calls to a personal extension. If your Current Phone Number contains an extension, calls will only be forwarded to your main number. To fix this, please do one of the following:</p> <p>&nbsp;</p> <ul> <li>Update Current Phone Number: Change your Current Phone Number to one that can directly receive phone calls.</li> <li>Main Line Operator: Ensure that whoever answers your main line can connect your student callers to you.</li> <li>Remove Call Tracker: If neither of these options work, then publish your original Current Phone Number with extension.</li> </ul> <p>&nbsp;</p> <h1>Ready to learn more?</h1> <p><a href="http://teachstreet.zendesk.com/forums/83169/entries/74350">Watch a TeachStreet Tutorial</a> on how to use Call Tracker</p> <p><a href="http://teachstreet.zendesk.com/forums/83169/entries/74350"><img src="/attachments/token/yl19b7tmplb1oj4/?name=TS-Video-Graphic.jpg" border="0" alt="TS-Video-Graphic.jpg" width="300" /></a></p> <h2>What is Call Tracker and what does it do for my business?</h2> <p>Call Tracker is a free call-forwarding and online voicemail service for all TeachStreet teachers and schools. The service provides each TeachStreet profile with a business phone number and unique extension to enable improved call-management and student inquiry tracking.</p> <p><strong>Call Tracker Benefits:</strong></p> <ul> <li>Privacy. Prospective students will be able to call you directly without requiring you to publish your personal phone number online.</li> <li>Consolidated contact management. Manage student emails and phone calls in one place: Your TeachStreet Message Center. As your presence on TeachStreet grows through new class listings, articles, forum posts, and student reviews, you can track how your student inquiry rates and business-generation trends evolve</li> <li>Know who's calling. When a student calls you, your Caller ID will display the TeachStreet phone number (1-206-455-6265), allowing you to recognize the call as a business-related student phone calls.</li> <li>Go Local or Get an 800# - for Free. Although calls are sent to you directly, with Call Tracker you can choose to display a local number or 800#.</li> </ul> <h2>How does Call Tracker work?</h2> <p>Call Tracker works by using technology, provided by Twilio, to transfer incoming calls directly to your Current Phone Number. You'll have the option to accept or decline the phone call. If you aren't available, or decline the call, the caller can leave you a voicemail message. These messages are sent to you via e-mail and are also stored in Message Center.</p> <p>Using Call Tracker is easy - and we've made it even easier by automatically assigning a Call Tracker telephone number and unique extension to all Teachers and Schools.</p> <p><strong>The key features of call tracker are:</strong></p> <ol> <li>Call-Forwarding: When a prospective student dials your number, the number will be forwarded to any phone number you designate. You will be able to recognize business calls on any Caller ID, as the number will appear to be from the TeachStreet number.</li> <li>Voicemail Retrieval: Teachers and schools are also given their own voicemail box. Voicemails received from students will be sent to your email address (as a link to a sound file containing the voice message) and to your TeachStreet Message Center.</li> <li>Student Trend Tracking: Your TeachStreet Message Center stores all inquiries you receive through TeachStreet, whether through email or phone. As your presence on TeachStreet grows through your new class listings, reviews, articles, and forum posts, you track the increase in the number of student-communications you receive.</li> </ol> <p>You can access all of your Call Tracker options under "My Settings", on the "Phone Settings" tab.</p> <h2>How can I track inquiries to my listings and sessions separately from those to my TeachStreet profile?</h2> <p>Each teacher and school profile will have its own permanent extension number. Class listings and sessions, however, are each assigned their own unique extension number so that you can track inquiries and student-interest trends separately.</p> <h2>What if I haven't provided my phone number to TeachStreet?</h2> <p>Don't worry! Call Tracker works even if you haven't yet provided your current phone number. We set it up so that all TeachStreet Teachers and Schools have been matched with Call Tracker phone numbers automatically. These numbers are displayed on your profile and class listings and have voicemail services active.</p> <h2>How do I set-up Call Tracker so I can directly connect with students?</h2> <p>Awesome, we're excited to have you properly set-up with Call Tracker. Here are your options and next steps:</p> <ol> <li>Call Tracker Call Forwarding and Voicemail: Under "My Settings" go to the "Phone Settings" tab and post any phone number you would like your student calls forwarded to (e.g. your mobile orhome phone) under "My Current Phone Number". This enables call-forwarding services. You were already automatically set up for Call Tracker voicemail services.</li> <li>Use Call Tracker Voicemail Only: Do nothing (keep your phone number blank). When students call your Call Tracker number and extension (which has already been assigned to you), they will be instructed to leave a message for you. The message will be sent to your email inbox and to your TeachStreet Message Center.</li> <li>Opt Out of Call Tracker: If you don't want to list a phone number and wish to remove all Call Tracker services, leave "My Current Phone Number" blank, and then select "Publish My Current Phone Number".</li> </ol> <p>&nbsp;<img src="/attachments/token/f2xi2zcf83bdjnl/?name=call_tracker_final.jpg" border="0" alt="call_tracker_final.jpg" /></p> <p>&nbsp;</p> <h2>What if my current phone number requires a student to dial an extension number?</h2> <p>Call Tracker cannot forward calls to a personal extension. If your Current Phone Number contains an extension, calls will only be forwarded to your main number. To fix this, please do one of the following:</p> <p>&nbsp;</p> <ul> <li>Update Current Phone Number: Change your Current Phone Number to one that can directly receive phone calls.</li> <li>Main Line Operator: Ensure that whoever answers your main line can connect your student callers to you.</li> <li>Remove Call Tracker: If neither of these options work, then publish your original Current Phone Number with extension.</li> </ul> <p>&nbsp;</p> <h1>Ready to learn more?</h1> <p><a href="http://teachstreet.zendesk.com/forums/83169/entries/74350">Watch a TeachStreet Tutorial</a> on how to use Call Tracker</p> <p><a href="http://teachstreet.zendesk.com/forums/83169/entries/74350"><img src="/attachments/token/yl19b7tmplb1oj4/?name=TS-Video-Graphic.jpg" border="0" alt="TS-Video-Graphic.jpg" width="300" /></a></p> 2009-10-29T09:08:52-07:00 73246 80938 146080 2009-11-10T14:53:39-08:00 2527557